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Founded in 2019, Nels Beauty Club contributes an innovated service-oriented beauty business to the U.S beauty industry. We create a one-stop-beauty-salon where we aim at providing the broadest level of beauty services, lifestyle classes along with a relaxing lounge environment to our members. By stepping into Nels Beauty Club, members are not just receiving a beauty service, but also co-creating a beauty community. SERVICE APPOINTMENT POLICY (UPDATED DEPOSIT POLICY)Please be mindful the price listed on the website/you've paid during booking is only a DEPOSIT, which is 50% round-off amount of the service charge you've just booked. The deposit amount will be deducted from your total after the service. [For VIP card holder] Your deposit will be refunded after your service if you're paying with your card balance. [For Voucher/gift card user] Your deposit will be refunded after your service. Cancellation Please arrange your time ahead and be responsible for your appointment, if you need to cancel please cancel at least a day before your appointment to avoid penalty. The deposit is not refundable if any same day cancellation or no-show happens under ANY circumstances (if any emergency situation happened, you're welcome to reschedule, but there's no refund of your deposit if you cancel). If our receptionist didn't get a chance to pick up your call, please reply to any of our email, or TEXT 415-827-5526, or DM us on Instagram(@nelsbeautyclub) to keep a record of your cancellation for both sides. Late Arrival We understand parking/traffic situation can gets bad, please let us know (call, txt, email, dm)if you're going be late, after 20min we won't be able to do your service, you'll be asked to reschedule your service, if you're going to cancel your appointment in this case only 50% of your deposit will be refunded. Please respect our time and other clients as we want everyone to finish on time. *If we are having a delay on our end, we will reach you as early as we can, you're welcome to reschedule or cancel with a full refund of your deposit in this case. Why do we start taking deposits? We've had large amount of no-show and last minute cancellation recently, which is not fair for the clients that are wanting to get an appointment, also as a small business we just cannot afford any more loss as we're still trying to recover the loss from the pandemic lockdown, thank you for your understanding. *We may cancel this deposit requirement or make adjustments in the future if the situation gets better:) Thank you for your understanding, love and support as always, we really appreciated it!